This is a list of the most frequently asked questions about Dubformer platform. If you haven't found an answer for your question here, please reach us at support@dubformer.ai.

How does Dubformer work?

Dubformer is an AI-driven end-to-end video localization service. Based on neural networks, it provides contextual localization that consists of several modules: speech recognition, speakers identification, ML translation, subtitles generation and speech synthesis using different voices. The platform brings all these steps together considering the context and enhancing the quality, so in the end you get a professionally dubbed video.

You can edit your translation yourself or leave it to us – we’ll have it reviewed and corrected by professionals to bump up the 99% accuracy.

What types of videos can I translate?

You can translate any video in supported languages.

What languages do you support?

We translate from Arabic, Chinese, Dutch, English, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Turkish, and Ukrainian. We can translate into 70+ languages.

What is the process for translating a video?

Upload your video or paste a link to it. Then you’ll receive your translated and dubbed video. That simple. If you leave the platform after the translation started, you’ll receive an email when your translation is complete.

How long does the translation take?

It depends on the length of the video. It usually takes no more than a few minutes. You'll be notified via email once it's ready.

Will the translated video come with subtitles?

You have the option to download both the original and translated subtitles as separate files. Additionally, you can embed translated subtitles directly into the video by selecting the "Embed subtitles" option during the video translation creation step.

Can I remove the original sound from the video?

Yes, our platform allows you to either overlay the translated audio on top of the original track or completely remove the original background sound. With the “Smart voice-over” option you can also replace only speakers’ voices keeping all background sounds.

Where can I find my translated video?

Your translated video will be available on the translation page and in your profile.

What happens if I choose the wrong source language?

Choosing the wrong source language will result in an incorrect translation. Please select your language pair carefully.

Can the platform translate text within the video?

Our service focuses on translating videos. AI currently cannot identify and translate any text that appears within the video itself.

Can I edit names and other inaccurately translated elements?

Yes, you can modify the transcript yourself. If you need further enhancements, we can offer you a tailored solution involving manual revision and editing by professional translators.

How can I make corrections to translation, voice-overs or accents?

For advanced customization, such as altering voice-overs or accents, we offer an end-to-end tailored service that involves professional translators and native speakers. They work alongside our AI to ensure optimal quality and accuracy, providing customized voice and accent options. For more details, email us at support@dubformer.ai.

I've used up my free 5 minutes. What now?

We offer two pricing options: a self-service platform at $1 per minute with a 5-minute free trial and an end-to-end solution with human involvement and quality assurance. For more details about the end-to-end solution please contact us at support@dubformer.ai.

How much does it cost to translate a video?

You can continue using our service by purchasing additional minutes for self-service on the platform. If you need a more tailored solution, please contact us at support@dubformer.ai.

How is my payment information secured?

We use Stripe for payment processing, which is certified as a PCI Level 1 Service Provider. We don’t have access to your credit card data.

I got an error. What should I do?

1. Verify the source language. We support translations from Arabic, Chinese, Dutch, English, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Turkish, and Ukrainian. If your video is in a language other than these, we won't be able to translate it.

2. Check the target language. Ensure the language you want to translate into is supported on our platform.

3. Check translation limits. Check if you've reached the maximum minutes allowed for translation. If so, you'll need to top up your account balance.

4. Check file type and permissions. Make sure to upload your video as an MP4 file or use a YouTube or TikTok link. If you're using YouTube, ensure the link is publicly accessible.

5. Contact our support. If none of the above steps work, reach out to our technical team at support@dubformer.ai for assistance.